Dispatcher
York
Full Time
Entry Level
Health Trasport Partners is looking to add a FT Dispatcher to their team:
Summary: HTP Inc. Dispatchers are responsible for non-emergency call taking, dispatching of non-emergency medical transportation, insurance verification, data entry and various billing duties as assigned.
Primary Job Duties:
The following duties are considered essential to the job.
Qualifications:
Age: 18 years or older.
Education: High School Diploma or G.E.D.
Experience: Six months of EMT (career or volunteer) or office experience is preferred.
Other: The ability to perform this job successfully, the individual must be able to perform each essential duty in a satisfactory manner. The individual must also demonstrate strong communication/organizational skills and computer experience (Windows Word, Excel / Computer Aided Dispatch (CAD)/ Database management).
Certification(s)/License(s):
Summary: HTP Inc. Dispatchers are responsible for non-emergency call taking, dispatching of non-emergency medical transportation, insurance verification, data entry and various billing duties as assigned.
Primary Job Duties:
The following duties are considered essential to the job.
- Supports the HTP Inc. philosophy, mission and core values.
- Answers all telephone and radio calls professionally and politely.
- Immediately directs all emergency 911 related calls to the County’s PSAP.
- Coordinates telephone/cellular calls, faxes, radio communications, and schedules / dispatches (immediate, urgent, and non-urgent) medical transportation.
- Obtains and reviews all necessary information necessary to safely, efficiently, fiscally and appropriately arrange for patient transportation within requested timeframes.
- Notifies President when requests exceed resources.
- Works collaboratively with all contracted facilities.
- Coordinates / schedules non-emergency medical transportation consistent with the Company’s pick-up and drop-off time(s) compliance standards.
- Seeks direction (as needed) from supervisory and managerial personnel when necessary.
- Reviews all documentation (including Physician Certification Statements (PCS) for accuracy before entering events into Patient Care Report (PCR) and Medical Dispatch software applications.
- Secures all required and necessary insurance verification and authorization for NEMT trips.
- Assists with system status management and other support functions. i.e., calling in on-call personnel, off-duty personnel and support when requested.
- Provides administrative, billing, data entry, copying and filing support.
- Does not provide any medical advice to callers.
- Cultivates professional and collaborative relationships with HTP Inc. staff members, EMS agencies, hospitals, physicians, PSAPs and members of the community.
- Ability to organize and remain professional while in a high stress environment.
- Uses downtime efficiently.
- Maintains caller’s/patient’s information in confidence.
Qualifications:
Age: 18 years or older.
Education: High School Diploma or G.E.D.
Experience: Six months of EMT (career or volunteer) or office experience is preferred.
Other: The ability to perform this job successfully, the individual must be able to perform each essential duty in a satisfactory manner. The individual must also demonstrate strong communication/organizational skills and computer experience (Windows Word, Excel / Computer Aided Dispatch (CAD)/ Database management).
Certification(s)/License(s):
- CPR/AED
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