TITLE: Director of Operations

REPORTS TO: CEO

 STATUS: Full-Time, Exempt

 HOURS: Monday through Friday 8am – 5pm with flexibility as needed

LOCATION: Harrisburg based with travel as needed

OPPORTUNITY – About Color & Culture

Join a team that is passionate about making a difference and helping our communities thrive! Color & Culture is a human-centered, community-minded, and culturally relevant communications agency. As the recently formed parent company of two Harrisburg based marketing agencies ~ Latino Connection and PPO&S, Color & Culture is committed to helping public and private organizations respond to the seismic market demographic shift with a more powerful reach through dynamic community outreach events and experiences, statewide strategic marketing communications campaigns, and a blending of services to fit most needs. 

About the Role

We're hiring an experienced operations professional with demonstrated experience providing strategic leadership and operational oversight to ensure the mission and critical objectives are fulfilled. The Director of Operations will oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.

Primary Responsibilities

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day-to-day operations. 
• Ensures work environments are adequate and safe. 
• Oversees all departments (BD, Creative, HR, IT, Sales, etc), ensuring each is reaching goals set by departmental and company leadership. 
• Contribute to development of transformational strategies and guide staff in the implementation and execution of new processes and improvement tools. 
• Create and implement new directives, policies, or procedures to managers; for major changes, meet with the entire staff to explain changes, answer questions, and maintain morale.
• Improves customer service and satisfaction through policy and procedural changes. 
• Leads coordination and integration of efforts to produce smoother workflow and more cost-effective business processes. 
• Projects a positive image of the organization to employees, customers, industry, and community. 
• Support corporate events as requested. 
• Other duties as assigned by the Executive Leadership Team. 

Education

• Bachelor's degree highly preferred from four-year college or university, degree or concentration in business, finance or related field

Qualifications

• 3-5 Years of agency sales experience preferred
• 2-3 years responsible management of a cohort of teams.
• Exceptional time management skills
• Strong managerial and diplomacy skills
• Thorough understanding of practices, theories, and policies involved in business and finance
• Excellent research and analytical skills
• Experience in Microsoft Office suite and Google suite
• Experience in working with diverse populations and possess cultural curiosity and a desire to learn and understand more about people whose backgrounds and perspectives are different from their own
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Bonus Qualifications

• Bilingual (English and Spanish)
• Flexibility with travel as needed
• Like to have fun!

Physical Requirements

• Able to safely and successfully perform the essential job functions, including meeting qualitative and/or quantitative requirements
• Ability to maintain regular, punctual attendance consistent with legal requirements
• Must be able to talk, listen and speak clearly on the telephone
• Must be able to lift and carry up to 50 lbs.

Attributes

• Excellent communicator: strong verbal and written communication skills; strong writing and editing skills, and able to interact with people of all levels in a confident, professional manner
• Service focus: high degree of professionalism in working with diverse groups of people, including Executive Team and cross-functional staff, community leaders and partners
• Collaborative team player: have a solution-oriented approach and work effectively with cross-functional teams
• Proactive and independent thinker: demonstrate a commitment to excellence; ability to complete and manage a high volume of tasks and projects timely and with little guidance
• Adaptability: ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround with technical proficiency and problem-solving skills
• Demonstrate ability to maintain credibility, trust, integrity, discretion, and judgment and to think outside the box
• Exceptional organizational skills with impeccable attention to detail as well as being reliable, resourceful, self-starting, flexible and cooperative

Benefits

• Base salary will be commensurate with experience and the surrounding market; generous tiered bonus and commission commensurate with sales goal achievement

• Flexible work hours and environment
• Health, dental, vision, Rx, LT and ST disability, and life insurance
• PTO and paid holidays
• 401k with company match in 2024

Color & Culture is committed to creating a diverse and inclusive workplace where people feel welcome and valued. We believe everyone has something to offer, and we are committed to providing equal opportunity to all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.